Deep dive · Google
The Google LSA Playbook
The Florida edge, step by step, the detailed checklist behind Phase 2. Check items off as you go (saved on this device).
The two things that decide your ranking aren't your budget, they're your reviews and your response rate. Everything below builds toward those two. Get them right and you show up first; ignore them and you stay buried.
1Prerequisites
Do first · gating items
- Your own business identity (LLC/DBA), LSA advertises your licensed agency.Gate
- Active Florida insurance license in good standing (Google verifies it).
- E&O insurance, commonly required for verification.
- A Google Business Profile as a service-area business (address hidden, FL service areas, no PO box).
- A dedicated business number (not your personal cell, your CRM provides one) you can answer fast, with business hours set.
2Sign up & verify
Weeks 1–2
- Start an LSA account; select the "Insurance agency" category (eligible in FL).
- Submit license + business registration; complete the background/identity checks.
- Turn on pre-badge ads so leads flow while final onboarding completes.
- Finish onboarding to earn the full Google-Verified badge (ranks above pre-badge).
- Set up billing and a starting weekly budget / lead cap.
3Build the profile
Week 2
- Accurate service categories and the specific insurance services you offer.
- Service area = target FL counties/cities (tight to start), matched to your Business Profile.
- Professional headshot/photos, complete hours, highlights.
4Reviews
Start Week 1, never stopRanking lever
- Ask past & current clients now, aim for the first 5–10 fast.
- Use Google's built-in "ask for reviews" link; text it right after every close.
- Make it a standing habit, steady flow beats a one-time burst.
- Respond to every review.
5Response rate & speed-to-lead
From day oneRanking lever
- Answer every call and message, Google demotes providers who miss them.
- Can't always answer live? Set up an answering service or fast call-back.
- Pipe LSA leads into the CRM so follow-up is automatic (<5 min ≈ 9× conversion).
6Manage leads & reclaim spend
Ongoing
- Dispute junk leads (wrong number, spam, out-of-area) for credits.
- Do it promptly and consistently, it directly lowers true cost-per-lead.
- Log outcomes to see real cost-per-sale, not just cost-per-lead.
7Optimize & scale
Week 4+ · monthly
- Raise budget on strong weeks; expand service area only once close rates hold.
- Watch the lead-to-sale trend; feed it back into reviews and response habits.
- Compare LSA cost-per-sale to your bought-lead baseline; shift budget to the winner.
If you remember only two things: get reviews flowing immediately, and never let a call or message go unanswered. Those two decide whether you show up #1 or buried, more than how much you spend.
"Insurance agency" LSA eligibility is limited to California & Florida (Google's official category list). Pre-badge ads, the Verified badge, lead credits, and the responsiveness ranking rule are all from Google's documentation. Business formation, licensing, and E&O are set up with the appropriate providers. Operations checklist, not legal or tax advice.